Beyond the Chatbot: Designing for Agency
We spent 2023 marveling that computers could talk. We are spending 2025 realizing that "talking" is a terrible interface for getting work done. The promise of AI was automation—the idea that we could hand off a task and get a result. But the reality of the "Chatbot Era" (ChatGPT, Gemini, Claude) is that we have simply traded *doing* the work for *micro-managing* the worker.
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